Your yearly spend is calculated on the total amount of purchases made over your 12-month period. Purchases include all services and products. Every time you pay for a service or product, it is recorded on your Timely booking profile. Your Kings Club Rewards spend is added to your rewards within 24 hours.

You will maintain your tier until your signup anniversary. If, during that 12 months, your spend has increased to the next tier we will move you to the next level.

For example, if you join on October 23 2024, are a Bronze member and spend more than $1,499 within the following 12 month period, we will move you to Silver within 24 hours. However if you spend less than $500 in the following 12 month period you will become a White member.

Your rewards card will magically update in your digital wallet! We will also send you an email where you will receive your reward.

Your reward needs to be redeemed within your 12 month membership period.

This can change from time to time, so we recommend checking the Terms and Conditions for each reward when you receive it.

Three days before your birthday we will send your voucher via email. If it is not in your inbox, we recommend checking your junk or spam folders. 

Remember, to receive your birthday gift we need to know when your birthday is. If you weren’t given the opportunity to add in your birthday when first joining the Kings Club, please update your details here.

All rewards can be redeemed in store at any Kings Domain Barber Shop. When your reward is available we will send you an email that holds a voucher, please show this voucher when you arrive for your booking. 

We will try our best to make sure we ask if you have any rewards to redeem before you pay for your service, but please feel free to politely remind us.

If you are a White, Bronze, Silver, Gold or Platinum member you will receive your birthday reward via email three days before your birthday, to keep you looking sharp in time for your celebrations. 

If you are a Bronze, Silver, Gold or Platinum member you will receive your complimentary service reward on your Kings Club anniversary date via email.

Thank you for coming to Kings Domain, we’re looking forward to your next booking! There are a few answers (and solutions) to this problem. 

• Duplicate Booking Profiles
  You may have duplicate profiles on our booking system. To solve this – next time you are at your Kings Domain Barber Shop as the team to search your name, phone number and email address to confirm if this is true. From there they will join you, they will merge the duplicates and sign you up to the Kings Club. 
• Missing Email Address or Phone Number
  Your booking profile might be missing your email address or phone number. We try our best to make sure this never occurs, making sure we ask for these details when you book over the phone or come in for a last chance service. To see if this is the answer, next time you are in store please ask our team to check your details, or you can follow this link to confirm all of your details.
• Contrary Email Addresses
  To make sure we are loading up your card with an accurate yearly spend, your details need to match. So we can ensure that the email you use to make your booking is the same as the one that matches the one used to join the Kings Club.

Your rewards card changes colour because it reflects your rewards tier. As you journey through the Kings Club, as does your rewards card. 

For example, if you are a Bronze member and spend more than $1,499 in your 12-month period and become a Silver member, in near real time your card will be updated to match.